01
Core KPI flow
Review count, average rating, conversion, low-rating volume and reply speed stay live on every plan. Core metrics never depend on AI being on.
ANALYTICS & REPORTS · LIVE
Watch customer sentiment pulse live.
Buaze analytics shows review volume, rating trends, platform breakdowns, location comparison and reply speed in one surface. Pulse AI theme extraction runs when the entitlement is on; core metrics stay live always.
- 7d · 30d · 90d · all-time
- TR + EN reporting
- Monday weekly digest
LIVE REPORT · 7 DAYSLIVE
Average rating
4.7
+0.3
Reply rate
92%
+18%
Low ratings
8
-31%
REVIEW VOLUME
PLATFORM SPLIT
SON 7GGoogle
%58
Yemeksepeti
%22
Tripadvisor
%12
Other
%8
REPORTING LAYER
Decision-grade metrics, even when AI is off.
02
AI theme extraction
When the entitlement is on, review text is clustered into complaint and praise themes. When off, the section is hidden in the UI — core reporting is unaffected.
03
Location + platform splits
Filter by branch, platform, channel and time window to spot which location is slipping before it becomes a pattern.
04
Monday weekly digest
The canonical weekly report goes out Monday morning with core metrics. AI insight is added only when the entitlement is on; the same recipient list is double-checked by a 10:00 UTC ops email.
PICK YOUR METRICS
Which metrics should I track?
The Buaze analytics panel is built around five core KPIs that translate directly into daily operational decisions:
- Average rating — The main signal of brand perception; directly affects Google search ranking.
- Review volume — Shows the efficiency of your QR flow; a drop signals to revisit QR placement.
- Median reply time — How fast your team reaches a low rating; replies longer than 8 hours trigger an alert.
- Platform conversion — How many customers were routed to each platform; the visible line of sector-level wins.
- Location & branch comparison — For multi-location businesses, see which branch leads or trails — side by side.
CORE METRICS
12+
Review count, rating, conversion, reply speed, low rating, platform split and more
WINDOWS
4
7d · 30d · 90d · all-time; trend and comparison stay consistent across selections
WEEKLY DIGEST
Pzt 09:00
UTC; AI insight added when entitlement is on, ops cross-check at Mon 10:00 UTC
FREQUENTLY ASKED
Everything about analytics & reports.
Which metrics work on every plan?
Review count, average rating, reply rate, conversion, low-rating volume and reply speed are core KPIs and run independently of AI. Trend chart, platform breakdown and location comparison are also in the core layer.
How does AI theme extraction work?
When the admin entitlement is on, review text is clustered with gpt-4o-mini into complaint and praise themes. Extraction respects the analytics filters (range, platform, branch) and is cached per workspace for 24 hours.
When does the weekly report go out?
Mondays at 09:00 UTC. It is sent to active owners with notifications enabled; the same recipient list is double-checked by a 10:00 UTC ops email. AI insight is added only when the entitlement is on.
How does location comparison work?
For chains with multiple branches the panel shows each branch side-by-side with average rating + review volume + conversion. The trend chart recomputes when the branch filter is applied.
Can I export the data?
Yes. The review table can be exported as CSV; per KVKK requirements the IP field is anonymized after 90 days. API access requires the Pro plan and an admin-generated token.