Patient trust,
carried into the
digital.
KVKK-compliant patient feedback. Capture experience after treatment via QR and strengthen your Google profile. A flow tailored to healthcare.
* Metrics reflect the Buaze customer cohort first 90-day average; results vary by sector, location and operational discipline.
Post-treatment survey
Auto-triggered from your scheduling system; delivered to the patient via SMS/QR.
Per-doctor reporting
Each clinician sees their own satisfaction score and review distribution.
Google link + optional private channel
Every patient sees the public Google review link; private feedback to the clinic is an optional extra step in the same flow — KVKK and Google policy compliant.
Multilingual support
Auto language detection for medical tourism — 12 languages including Arabic.
Four wins built for clinic operations
KVKK / GDPR-compliant patient experience
Patient data stored in an EU data center, IP retained for 90 days, opt-in consent. Privacy notice visible under the form; patient consent is required.
Physician + specialty tagging
When a review arrives, the physician, specialty, and visit type are tagged. Specialty-level average rating + satisfaction score — direct operational data for clinic management.
Pulse AI reply drafts
Healthcare-specific tone: professional, empathetic, without medical detail. Owner approves; nothing auto-sent — prevents privacy violations.
Multi-location + branch analytics
For clinic chains with multiple branches, per-branch rating, appointment volume, and wait-time-vs-satisfaction correlation are visualized.
Common questions for clinic setup
Yes. Patient data is stored in an EU data center (Frankfurt); the KVKK / GDPR notice is visible under the feedback form and consent is opt-in. IP addresses are automatically anonymized after 90 days. Marketing consent is collected separately from service consent. On patient request, data is deleted or exported.
Yes. When generating the QR you can add a physician tag (Buaze branch field or a custom URL parameter); when the review arrives, which physician + which specialty + visit time is logged with it. The analytics report shows per-physician average rating, review volume, and satisfaction trends.
No. Buaze never blocks or hides any review. Patients giving low ratings additionally see an option to share privately with your clinic — in practice ~85% choose this private channel. The patient always retains the right to post on any public platform; you gain a chance to resolve the issue privately first (rescheduling, extra consultation, etc.).
No. The form only collects an experience rating + optional comment + optional contact (email or phone, KVKK-consented). Treatment details, diagnoses, medication information — no medical fields exist. Pulse AI replies also avoid medical detail — they respond in a service-quality tone only.
Either create a separate business per branch or use a single business + branch tags. Analytics splits per branch: which branch has the highest average rating, where wait time hurts satisfaction — central management sees it directly from data.