Your guests' voice,
echoed on
every platform.
Booking.com, Tripadvisor, Airbnb and Google — run all four from one panel. Room QRs capture feedback at check-out; reply to every signal quickly.
* Metrics reflect the Buaze customer cohort first 90-day average; results vary by sector, location and operational discipline.
Room-level QR
Each room has its own QR; guest scans auto-match the room.
Check-out trigger
PMS integration sends an SMS/WhatsApp review invite at check-out.
Language detection
Form auto-switches by browser language — 12 languages supported.
Staff scoring
Front desk, housekeeping, F&B — each department reported separately.
OTA integration
Booking.com, Airbnb, Expedia, Agoda — reviews pulled in; reply templates ready.
Guest profile
Recognise returning guests and tie them back to prior reviews.
Four wins built for hotel operations
Room + check-out QRs
A separate QR per room (room number in URL) + a general QR at the check-out desk. Guests leave reviews while still on premise — instant experience, not a Booking review three weeks later.
Booking + Tripadvisor + Airbnb + Google
Surface all four platforms in one flow. The guest is routed to their preferred platform; every guest keeps the right to post anywhere, no star-rating gate.
Pulse AI multi-language reply drafts
Detects the language of the guest review (TR / EN / DE / RU), produces a culturally appropriate reply draft. Owner approves; nothing auto-sent.
Floor / room-type analytics
Which floor, which room type (deluxe / standard / suite) has the lowest satisfaction? Which orientation gets the most AC complaints? Make operational calls from data.
Common questions for hotels
You place a QR sticker per room (with the room number embedded in the URL) + a general QR at the check-out desk. The guest scans, rates the experience, and sees the public review links for the platforms you have selected (Booking, Tripadvisor, Airbnb, Google). The experience is still fresh on site, so guests are more likely to post than after an email that arrives weeks later.
Yes. You add the public review links of these platforms in the owner panel; the flow surfaces the platforms you select to the guest. The guest posts on their preferred platform. For closed-loop platforms like Booking, the link does not match a specific booking ID (Booking does not expose that API) — but the public link is presented to the guest.
Yes. You can add a room number URL parameter to the QR (e.g. `?room=412`); when a review arrives, the room number + floor + room type are logged. The analytics report shows where satisfaction drops by floor, where AC / noise / view complaints concentrate — visible to the operational team.
No. Buaze never blocks or hides any review. Guests giving low ratings additionally see an option to share privately with your hotel — across the Buaze customer cohort ~85% also use this channel. The guest always retains the right to post on any public platform (Booking, Tripadvisor, Google); a quick private reply gives you a chance to resolve the issue (room change, refund, etc.).
Yes. Pulse AI detects the language the guest writes in (TR, EN, DE, RU currently supported) and produces a reply draft in that language. Hotels typically have a multi-language guest profile — this is critical, manual translation adds hours to reply latency.