Mark D. · Google
★★☆☆☆Service was painfully slow, main came 40 min late.
New · Kitchen12 min ago
REVIEW MANAGEMENT · v3
Every platform review, in one inbox.
Bring reviews from Google, Yemeksepeti, Getir, Trendyol GO, Tripadvisor and more into one operating panel. Assignment, SLA, Pulse AI draft and approval-led reply flow — KVKK + Google policy compliant.
- 9+ platforms
- TR + EN
- KVKK + Google policy ready
INBOX · TODAYLIVE
Hotel Nora · Tripadvisor
★★★☆☆Room was clean, breakfast variety was limited.
Assigned · Manager1 hr ago
Ayse K. · Yemeksepeti
★★★★★Arrived hot, packaging was perfect. 5★!
Replied3 hr ago
Showing 3 of 47 reviewsSLA ≤ 24h
WHY IT MATTERS
Why is review management important?
For a restaurant, hotel or clinic, the customer decision is shaped by recent reviews on Google, Yemeksepeti or Tripadvisor. Reviews are public, the rating average directly affects search ranking, and a low-rating review left unanswered for hours costs other prospective customers.
Review management is more than "writing a reply". Knowing which branch, shift, table or room the review came from; making sure the right person replies to the low rating within the right window; fixing the operational issue; and closing the loop with the customer — without a disciplined flow, none of this leaves a lasting trace.
ONE PANEL
How do all platforms come into one panel?
In the Buaze panel under Settings > Platform Links, you add your Google Place ID plus Yemeksepeti, Getir, Trendyol GO, Tripadvisor, Airbnb, Booking and Yandex review URLs. Reviews collected via QR land in the inbox automatically; with the Google Business Profile integration enabled, Google reviews also sync via the API.
Each review carries a platform badge, customer name, rating and timestamp. Assign it to a teammate, mark the SLA window, draft a reply with Pulse AI, send and archive. All actions are logged on the customer record; the analytics report shows which platform, branch or shift draws the most reviews — operational decisions are made from data.
OPERATING LOOP
Collect. Assign. Reply. Stay compliant.
01
Collect
Google, Yemeksepeti, Getir, Trendyol GO, Tripadvisor, Foursquare, Yandex and other platforms stream into one operating panel. New platforms connect in one click.
02
Assign
A review is routed to a branch or teammate; viewer-role members are auto-blocked from write actions. SLA counter starts the moment it is assigned.
03
Reply
The owner reviews the draft, edits, approves. Pulse AI suggests but never auto-publishes. The business stays in control.
04
Stay compliant
KVKK + Google review-gating discipline is gated at the code level; APIs hard-block when admin entitlement is off. No fabricated reviews.
PLATFORMS
9+
Google, Yemeksepeti, Getir, Trendyol GO, Tripadvisor, Foursquare, Yandex, Booking, Airbnb
SLA TARGET
≤24sa
Owner and assignee get an alert when a low rating waits past target
LANGUAGES
TR + EN
Whatever language the review is in, the panel and AI drafts are bilingual
FREQUENTLY ASKED
Everything about review management.
Which review platforms do you support?
Google, Yemeksepeti, Getir, Trendyol GO, Tripadvisor, Foursquare, Yandex, Booking and Airbnb. New platform requests are added from the admin panel; requests are documented.
Do you block low ratings from going to the platform?
No. Buaze does not gate reviews. A customer who left a low rating keeps the right to post on any public platform; we only offer the option of private feedback to the business first.
Does Pulse AI publish replies automatically?
No. Pulse AI only generates a draft; every reply is approved by the owner or an authorized team member. Auto-publish is architecturally disabled.
How do you stay compliant with KVKK and Google policy?
IP retention 90 days, opt-in marketing consent, customer-agency wording canonical. Google review management is gated by an admin entitlement; APIs hard-block when off.
Can I manage multiple branches in one panel?
Yes. A chain owner manages every branch from one account; each branch has its own QR and reporting, while the inbox stays shared.