Clinic · AnkaraTransparent flow

How Derma+ measured patient experience while protecting Google compliance

Derma+ collected post-appointment experience signals in one dashboard. For review requests, it avoided incentives, promises, and selective routing by using the same neutral flow for every patient.

+62%

Booking requests

31%

Faster follow-up

Incentivized reviews

Derma+

“We made patient experience visible while keeping review requests simple and neutral.”

CHALLENGE

Fragmented experience signals

Satisfaction measurement was fragmented. Front desk notes, messaging, and Google reviews lived in separate places.

SOLUTION

One neutral QR flow

Neutral feedback was requested through post-appointment QR and SMS links. Low scores were not hidden from public paths; they were marked as priority follow-ups for the team.

OUTCOME

Policy-aligned growth

The clinic measured patient satisfaction earlier while maintaining a process aligned with Google’s genuine, non-incentivized review expectations.

IMPLEMENTATION PLAN

Not just reviews, an operation.

The Buaze flow is designed not to manipulate Google reviews, but to make genuine customer experience regular, measurable, and actionable.

Neutral request

Request copy avoided rating-steering language.

Privacy sensitivity

Personal health details were kept out of public review prompts.

Follow-up discipline

Experiences needing follow-up became team tasks.

GOOGLE POLICY NOTE

The same transparent path for every customer.

Review links or QR codes are allowed; request language should stay neutral.

No discounts, gifts, or payments are offered in exchange for reviews.

Negative reviews are not discouraged; private feedback is also routed for resolution.

Replies stay short, professional, and free of sales pressure.

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