Hotel · BodrumTransparent flow

How Hotel Nora accelerated guest feedback with room QR flows

Hotel Nora used in-room QR cards to capture guest signals during the stay. The team could see issues before checkout, while happy guests could easily reach public review channels.

4.9/5

Satisfaction score

2.3x

Feedback volume

18 dk

First action time

Hotel Nora

“Room QR codes helped us measure the guest experience before checkout became a distant memory.”

CHALLENGE

Fragmented experience signals

Guests often shared their experience only after leaving. Housekeeping, room service, or front desk notes were discovered too late.

SOLUTION

One neutral QR flow

A consistent QR was added to room cards, reception surfaces, and checkout emails. Every guest was invited into the same flow, without separating positive and negative feedback.

OUTCOME

Policy-aligned growth

The hotel team could act before guests left. On Google, the request language stayed focused on genuine stay experiences without incentives.

IMPLEMENTATION PLAN

Not just reviews, an operation.

The Buaze flow is designed not to manipulate Google reviews, but to make genuine customer experience regular, measurable, and actionable.

In-room touchpoint

QR cards were placed at natural guest touchpoints.

Department routing

Housekeeping, front desk, and service notes were tagged separately.

Open review path

The public review path remained available to every guest.

GOOGLE POLICY NOTE

The same transparent path for every customer.

Review links or QR codes are allowed; request language should stay neutral.

No discounts, gifts, or payments are offered in exchange for reviews.

Negative reviews are not discouraged; private feedback is also routed for resolution.

Replies stay short, professional, and free of sales pressure.

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