Fast setup is good; correct setup is better. The five traps below appear in 80% of new operators and can be prevented in the first hour.
If a tiny config error breaks the customer’s very first scan, the chance to recover them is small. Run the first tests yourself, not on your team.
1. Locking the slug too late
Most operators want to change the slug after marketing materials are printed. The cost is invalid QR codes. Lock the slug for at least 24 hours before printing and read the slug guide.
2. Notification email tied to a personal inbox
Even in a single-person restaurant, sending low-rating alerts to a shared mailbox preserves continuity. When someone leaves, the flow does not break.
3. QR only on the table
- Separate QRs for table, package, receipt and exit.
- Different parameter on each.
- Test in at least 3 placements.
- Think strategy, not single QR.
4. A passive trial
The trial is for collecting real signal, not waiting. The first 7 days should produce at least 30 real scans, otherwise decisions become guesses.
5. Inviting the team late
If only the owner watches the panel, the habit never spreads. The 5-day plan in first-week onboarding ensures the team owns the panel too.
If a review does not reach the right person quickly, the panel is never remembered as “somewhere to look.” Week-one ownership shapes the months that follow.
Kontrol listesi / Checklist
- Slug was reviewed for 24 hours.
- Notification email is a shared mailbox.
- At least 3 different QR placements.
- 30+ real scans during trial.
- At least 1 teammate invited.
- Low-rating flow tested personally.
- Short retro held at end of week one.
SSS / FAQ
I changed the slug, what happens to old QRs?
Materials printed with the old slug will not work. After a slug change, reprint or set up a redirect for the old one.
Do I need a credit card during trial?
No. The trial is for evaluation; billing only kicks in when you upgrade.
Who should own setup?
The owner or operations manager is ideal. Avoid personal accounts; tie the role to a position, not a person.
Do you offer setup consulting?
Our support team provides guidance during initial setup. For deeper integrations, get in touch directly.